Return & Refund Policy

Last Updated: November 9, 2026

At Dwelure, we want you to feel confident and satisfied with every purchase. We understand that finding the right storage solution for your home is important, which is why we offer a straightforward, customer-friendly return and refund process.

Our goal is to make shopping with Dwelure convenient, transparent, and worry-free.

1. Our 30-Day Free Return Policy

We offer free returns within 30 days of delivery for eligible products purchased directly from https://dwelure.shop.

If you are not completely satisfied with your purchase, you may request a return within 30 calendar days after receiving your order.

There are no return shipping fees for approved returns.

To qualify for a return:

• Your return request must be submitted within 30 days of delivery.

• The item should be returned with all original components, accessories, and included parts.

• The product should be reasonably packaged to prevent damage during return transportation.

• You must provide proof of purchase or a valid Dwelure order number.

You may inspect the product as you reasonably would when shopping in a physical store.

Items showing damage caused by misuse, improper installation, or unauthorized modifications may not qualify for a standard return unless applicable consumer protection laws require otherwise.

2. How to Request a Return

To initiate a return, please contact our customer support team:

Email: support@dwelure.shop

Please include:

• Your full name.

• Your order number.

• The email address used when placing the order.

• The product you wish to return.

• A brief explanation of your return request.

Our support team will review your request and provide return instructions.

For eligible returns, we will arrange a prepaid return shipping label or another no-cost return method.

Please do not send products back without first receiving return instructions.

The business address listed on our website is not automatically the designated return facility.

3. Free Return Shipping

Dwelure covers the cost of return shipping for approved returns initiated within the 30-day return window.

Customers are not required to pay return shipping fees for eligible returns.

We will provide the necessary return instructions and shipping arrangements after approving your request.

4. Damaged, Defective, or Incorrect Items

We carefully select our products and work to ensure that orders arrive in satisfactory condition.

If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible.

Email support@dwelure.shop and provide:

• Your order number.

• A description of the issue.

• Photographs of the product and packaging, if available.

Photographs can help us resolve your concern more efficiently but do not limit your statutory consumer rights.

Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution at no additional cost.

5. Refund Eligibility

Once your return has been received and inspected, we will notify you of the outcome.

For approved returns, we will issue a refund to the original payment method.

If a product arrives damaged or defective, we may offer a refund without requiring a physical return when appropriate.

Approved refunds include the amount paid for the returned product, including applicable taxes.

As standard shipping is complimentary, there is no standard shipping charge to deduct from your refund.

6. Refund Processing Time

After your return has been received and approved, we aim to process your refund within 5 business days.

Once issued, the refund may take an additional 5–10 business days to appear in your account, depending on your bank or payment provider.

Processing times may vary between financial institutions.

If you have not received your refund after the expected processing period, please contact us for assistance.

7. Order Cancellations

If you need to cancel an order, contact support@dwelure.shop as soon as possible.

We will make reasonable efforts to cancel orders that have not yet entered the shipping process.

Once an order has shipped, cancellation may no longer be possible.

However, you may still request a return under our 30-day return policy after delivery.

8. Exchanges

If you would like a different product or variation, please contact our customer support team.

Depending on product availability, we may assist with an exchange or recommend returning the original item and placing a new order.

Eligible exchanges will not incur return shipping fees.

9. Lost Return Shipments

When using a prepaid return label provided by Dwelure, please retain your shipping receipt or tracking confirmation.

If a return shipment is delayed or lost, contact our team so we can investigate with the shipping carrier.

10. Consumer Rights

This policy does not limit or exclude any rights you may have under applicable consumer protection laws.

Where mandatory local laws provide additional remedies or longer return periods, those legal requirements will apply.

11. Contact Information

For return requests, refund questions, or additional assistance, please contact:

Dwelure

8131 W Briden Ln
Peoria, AZ 85383
United States

Email: support@dwelure.shop
Phone: (718) 555-0646
Website: https://dwelure.shop

Thank you for shopping with Dwelure.

Make Room for Better Living.